Radix & Partners - Markt & Meinungsforschung

As a a full-service market research company we offer an established and powerful online and offline market and opinion research portfolio.

Your knowledge - your advantage

The results of our analyses provide you with the right input for your business strategy. You can use them to plan and successfully implement operational measures. We always aim to provide you with the best possible knowledge about markets, products and target groups.
 

Our
Services

  • 1
    Marketing studies
     

    Marketing studies such as national & international competitor studies (competitor analysis), geo-marketing studies and potential analyses, online and offline reputation analyses, etc.

  • 2
    Service &
    employee studies

    Service & employee studies, such as process optimisation, customer satisfaction, 360° feedback, employee surveys, self-image and external image studies, etc.

  • 3
    Sales & Point of
    Sale Research

    Quality & Customer Experience, Purchase Decision, Sales Analysis Observations, CAPI, CATI. 

  • 4
    Coaching & trainings
     

    Theft prevention, development of guidelines for better employee performance, individual employee coaching

  • 5
    Consulting
     

    Enabling an operation supporting analysis, a planning in line with the market and a seamless realization. RADIX orientates itself on the well-proven three-step process of analysis, strategy development and implementation. Identifying untapped potential, “where is the pain?”

  • 6
    Customer Journey
     

    Let us follow the customer journey together and understand which factors are relevant to the decision.

Top-
Expertise

RADIX & PARTNERS has special expertise in the following areas

  • Process optimisation
  • Online Market Research
  • Point of Sale (PoS) Studies
  • Customer Experience and Mystery Shopping
  • Theft prevention training
  • Individual Coaching (one on one Coaching)
Partner experience

Successful
Stories

  • Apple

    Quality Control of Own Shops, Shop-in-Shop & Resellers

    • Mystery Shopping in: CEE
    • Customer Service Audits
    • Analysis
    • Programme Comparison
  • Hervis Sports

    Quality Assucrance, Point of Sales Optimization & HR Trainings

    • Mystery Shopping & Customer Satisfaction Surveys in: CEE
    • Potential Analysis
    • Recommendations
    • Train-the-Trainer Seminars
    • Theft prevention

       
  • A1 & Telekom Austria Group

    Product & Packaging Testing

    • Qualitative face-2-face interviews in: AT
    • SWOT Analysis rgs. product definition and packaging
    • Creative Campaign „zweckentfremder“
  • Nokia

    Customer Experience & Marketing Support

    • Online Survey (CAWI) in: CEE
    • Part of Application Development
    • Support and Marketing Strategy
  • Raiffeisen

    Modelbranch, Market Analysis & Sales Support

    • Mystery Shopping & Observations B2C in: CEE
    • Quality Control at the PoS
    • Support Brand Development
  • Siemens

    Product definition & Marketanalysis

    • face-2-face Interviews with B2B clients in: AT
    • Analysis
    • Recommendations
  • Vienna International Airport

    Quality Control, Service Optimization, Fraud Prevention

    • CAPI & CAWI surveys in: AT
    • Mystery Shopping
    • Observations
    • Employee Satisfaction Surveys
    • Analysis & Recommendations
    • Train-the-Trainer Seminars and One on One Coachings
  • Volvo

    Quality Control Customer Service Standards, B2B Incentive

    • Mystery Shopping incl. Testdrives in: CEE
    • Analysis
    • Recommendations
  • Logo Geier
    Logo Geier
    Geier. Die Bäckerei

    Service and Process Optimization at the Point of Sale

    • Mystery Shopping and Observations in: AT
    • Quality Control
    • Analysis and Recommendations
    • Stafftrainings and One on One Coaching

     

  • Logo Wolf Theiss
    Logo Wolf Theiss
    Wolf Theiss

    Webrelaunch

    • Corporate Website facelift to State-of-the-art in: CEE
    • Maintenance
    • Social Media Support of various channels
       
  • Logo Airest
    Logo Airest
    Airest & Austrian

    Quality Control & Service Optimization, Fraud Prevention

    • Airside and Landside Mystery Shopping in: CEE
    • On ground, On board process control and optimization
    • Security Checks
  • Logo Sky Gourmet
    Logo Sky Gourmet
    Sky Gourmet

    Quality Control & Service Optimization, Sales Support

    • Onboard Mystery Checks in: CEE
    • Analysis
    • Recommendations
    • Train-the-Trainer Seminare & One on One Coaching
  • Logo Nespresso
    Logo Nespresso
    Nespresso

    Market Analysiy & Strategy Definition

    • face-2-face Interviews (IDI) mit B2C Kunden in: AT
    • Vox Pop (CAPI)
    • Social Media Monitoring
    • Analysis
  • Logo illy
    Logo illy
    Illy

    Customer Satisfaction Survey

    • personal telefon interviews (CATI) with B2B clients in: AT & DE
    • Potential Analysis
    • Recommendations
  • Logo DPD
    Logo DPD
    DPD

    Marketing & PR

    • Brandmanagement in: AT
    • Webrelaunch
    • Various Advertisment Campaigns
    • Public Relations
       

References

Internationally recognized as a specialist in POS optimization

Founded in 2002 in Vienna, the RADIX Group currently possesses a robust international network with ongoing projects in a total of 11 CEE and CIS countries.

Since 2006, we have established a presence with an office in Moscow and ongoing project-specific branches and partner offices throughout the entire CEE and CIS region.

let's talk
about it

Compliant to Quality Standards and Certified member of: